Meet Our Team
All of our engineers have a minimum of 8 years real world experience. We operate in a team environment. All of the configuration we do is tracked in our ticketing system so that any engineer knows how your system is configured and can see the history of service. What this means to you is that any one of us can help you quickly and effectively. We also are a Microsoft partner which allows us to provide direct access to Microsoft engineers at no additional cost to you if there is a crazy problem that is beyond our expertise.
Our response time is usually almost immediate to within an hour on the long side, whether it is an emergency or not. About 80 to 85% of the time we can solve things remotely, provided there isn’t some type of hardware failure. We put all of our managed clients as a top priority for service. We are so confident in our ability to deliver fast, effective support we don’t put anyone into a long term support contract. All of our contracts are month to month.