Remote IT support

How businesses benefit from remote IT support

Every business will need IT support at some stage but having an in-house IT helpdesk can be costly to maintain. If you were to have an IT support team in-house it will add unnecessary cost if you don’t need them on hand every minute of every day. That’s where IT remote support comes in, allowing businesses to focus on what they do best, while an outside source can help when needed with their expertise and skills.

There are a number of benefits as to why and how a business can benefit from IT remote support and here are just a few:

Remote troubleshooting

If you have an issue or something that is causing you problems on your computer, you can simply get in touch with your support team, who can remotely troubleshoot your computer from wherever they are based. This means you don’t need to wait around for technicians to arrive and your problem can be solved in just a few minutes.

Fast response

A remote support team can act fast as they don’t need to come and interrupt your office or travel anywhere. Here at TH2 Technologies, you simply need to get in touch and we guarantee a response from our remote access IT team within just 60 minutes or less!

Live support

Having live support whilst you are working can be hugely beneficial as you don’t even need to move from your desk to get help. Live support teams can complete PC tune-ups and even remove viruses remotely, so you can be back to work in no time with minimal disruption.

Disaster recovery

In a worst-case scenario, if you lost important data or experienced a cyber-attack, having a responsive IT remote team can help you get back on your feet as soon as possible. Experienced in the field of IT, they will know exactly what to do if disaster strikes, and after all, data is one of the most precious elements to many businesses.

Good cost management

Although it is a nice thought having an in-house IT support system in place for if remote servicing wasn’t enough, it can be extremely costly. Most problems can be solved remotely, so the majority of the time you will be spending money to resource a team you don’t actually need every single day. By opting for remote IT support, you can put that money into other areas of your business to expand and grow.

Of course, there will be situations in which remote support is not enough. In these cases, we will send out one of our highly experienced engineers to help you on-site. If you would like to discuss how TH2 Technologies can help you with IT remote support get in touch– we’d love to help!